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Darby Checketts: Customer Astonishment
You'll learn the 10 secrets on how to serve and astonish your customers. Learn how to: Be Customer Champions, Get Connected,
Get It Together, Know Your Customers, Know the Bear, Take Ownership, Stake Your Reputation, Add Value Each Step of the Way, Smooth the Way, and Create Options.
About Darby Checketts
Darby Checketts is the president of Cornerstone Professional Development of Mesa, Arizona, which he founded in 1985. He is known as the proponent of “Customer Astonishment” and for his ability to help his clients discover greater leverage for leadership in business and success in life. His work has influenced hundreds of organizations and millions of individuals around the globe. His corporate career includes management positions at Ford Motor Company and Digital Equipment Corporation. He is the author of seven books including the next-generation book on Customer Astonishment and his latest book, "Leverage", which is the accumulated wisdom from more than 20 years of interacting with organizations and individuals who are determined to lift their worlds and make a difference.